© 2013 BrightOak Consultancy Ltd.

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At BrightOak Consultancy Ltd. we believe that we all need to engage in order to advance the industry. We do this through our central involvement with industry bodies and through education, presenting at conferences, publishing our own booklets and working with others to publish larger works.


In addition to items found in this section, Adam Poppleton also takes part in wider community discussions by writing as a columnist for ITSMPortal, writing his own industry blog and as a contributor to many other publications.

Resource Booklets


Conservation of Momentum

This booklet looks at some of the potential pitfalls to realising the full benefits of a Service Management programme and shows how using a Continual Improvement approach can bring rewards.


Adding Value Through Internal Reviews

Practical guidance for getting more out of an internal review, than just preparing for audit.This document highlights the benefits of an approach that can add a lot of value for the business; establishing an improvement culture and helping the business remain agile.

IT Service Management for Small IT Teams ;

by Adam Poppleton and Ken Holmes, published by The British Standards Institution (BSI)

Published July 2011

Available to order here.



This book, specifically developed for small IT teams and departments, provides a straight-forward, easy to follow route map to gaining the immediate benefits of IT Service Management. The book explains the fundamental aspects of ITSM  that, using a wide and thin approach, would make the most of your limited time and resources.

The ITIL Experience: 67 Real Life Remarkable ITIL Experiences;

by The Art of Service, edited by Ivanka Menken

Published November 2009

Available to purchase.



A compilation of real life experiences in a variety of companies, by 67 authors; including Adam Poppleton.

"Learning is not compulsory

... neither is survival."

W. Edwards Deming


Visit our Service Management & Business blog, with thoughts and insights into contemporary issues.