© 2013 BrightOak Consultancy Ltd.

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Classroom based or mentoring and coaching; we can develop your people to become the people your business requires.


We can supply an out of the box course and exam from a range of examination institutes, an experienced trainer to deliver the course of choice or create a completely custom solutiuon to meet your training needs. We have created and delivered complete custom global training programs as well as niche training courses to meet an immediate and specific need.


Our principal consultant, Adam Poppleton, was a finalist for ITSM Trainer of the Year in 2013.





We can offer a completely customised service or an out of the box one. With a wide range of experience, covering an array of different business skills, we can mix and match exactly what you need:


  • Service Management

  • Project and Programme Management

  • Business Analysis

  • Business Case Development

  • Transformation & Change

  • Team Formation and Personel Development

  • Training & Coaching

  • Process Improvement and Re-engineering

  • Internal Audit and Process Documentation

  • IT Governance

  • Derivation of Metrics


From business improvement activities to programme and project managment - we are flexible and skilled.


People Transformation

Service Transformation

with our Service



with our


& Coaching

with our Business

Consultancy Services

IT Consultancy can mean many things to different people. To us it encapsulates those services we offer aimed at helping resolve a specific problem or where specialist knowledge or experience is needed, but for one of many reasons not available in-house.


Where we standout is that we are your partners, bringing to the table our expertise for you to use in the best way for you. We have no preconceived ideas about what you need but a wealth of experience in creating a path to where you want to be.


From the start of an idea, to the sign-off and all the way in between, we can be there offering you support, guidance and good old hard work, in order to achieve your business aims.


It might mean a short term engagement, it might be intermittent or it might be long term but irregular. Whatever you need we can tailor a package to match. Be it a single piece of work or for a long term project - lets meet and talk.

Service Management is our speciality.


Service Management or 'itil' isn't something you do or have done to you. It's a toolbox - there's something in there to help fix the problems. You might need all the tools, you might need a niche one, something designed just for the job. You might need us to adapt a tool, or two, just to get it exactly right. To push the analogy even further, we bring the knowledge that makes the tools useful - but with a bit of guidance and practical support you can also do some DIY yourself.


From ISO/IEC20000 to Continual Service Improvement; we have the experience to guide you to meet your ambitions.


We are not just talking about 'IT solutions', but turning your business strategy into a reality, delivering practical business benefits. Our business isn't IT, it's solving business problems with the effective use of IT.